New Delhi, March 2024: In the early 20th century, North America and Europe began recognizing and celebrating International Women’s Day, a tradition that has since spread globally. Over time, the meaning and significance of this day have evolved, reflecting the changing socio-economic and political conditions of different countries. International Women’s Day represents the quintessence of feminist movements that reshaped the social order all across the world and the Indian subcontinent.
In 21st-century India, while significant strides have been made in improving the status and condition of women, issues such as crime, discrimination, and abuse against women still persist. Despite these challenges, women have excelled in various fields including Corporate, Hospitality, Aviation, Defence, Politics, Arts, and Sports. Women achievers in these fields have not only reached the pinnacle of success but have also inspired others with their belief in themselves and their commitment to independence and self-respect. Their stories serve as a reminder that empowerment begins with self-belief.
According to the United Nations policy, every year International Women’s Day is celebrated with a theme dedicated to women’s independence and rights talk. The theme for 2024 is ‘Invest in Women: Accelerate progress’. Also, ‘Inspire inclusion’ is the campaign theme for Women’s Day.
On this special day, Travellers’ World is privileged to speak with some of these inspiring women achievers, who have broken barriers and paved the way for future generations. Their insights and experiences shed light on their journey to success and the challenges they have overcome along the way.
Swati Agarwal, Owner, Radisson Blu Palace Resort and Spa, Udaipur
Mrs. Swati Agarwal is the epitome of a modern woman – confident, independent, and seamlessly managing her professional responsibilities and personal commitments. She is the owner of Radisson Blu Palace Resort and Spa, Udaipur.
Ananya Banerjee, Assistant Director of Marketing and Communications, JW Marriott Hotel Bengaluru
She has driven brand growth, orchestrated award-winning promotions, and collaborated with luxury brands. With a versatile skill set in marketing, communications, and PR, she has held positions at Hyatt Regency Chennai, Crowne Plaza Chennai Adyar Park, and various PR agencies. Ananya has been recognized with prestigious awards, including the IHE Excellence Awards 2023 and the Indian Restaurant Awards 2023.
Ms. Veenu Rastogi, Director of Sales and Marketing Crowne Plaza Mayur Vihar Noida
She is the Area Director Of Sales and Marketing for IHG – South West Asia. She also leads the commercial portfolio for Crowne Plaza Mayur Vihar as Director Of Sales and Marketing.
Kowsalya Krishnamurthy, Associate Director of Marketing & Communications, Clarks Exotica Convention Resort & Spa
She is a seasoned sales leader with 13 years of experience in Hospitality and Customer Service. Proficient in strategic planning, revenue generation, and client relations, she seeks a dynamic role to further hone her skills and contribute to organizational growth.
Nilisha Ghuliani, General Manager, HR & People Development, Clarks Exotica Convention Resort and Spa
She brings over 15+ years of experience in elevating HR standards within the hospitality industry. With an MBA in Human Resource Management and a background in Biotechnology, she is dedicated to enhancing guest experience and fostering a vibrant work culture. Nilisha’s journey includes notable contributions to Taj Group of Hotels, Hotel Fidalgo Goa, Royal Orchid Group, Zuri Hotels, and Pride Group of Hotels.
Q1. If you could tell us about your journey so far?
Swati Agarwal – After completing my education, I ventured into entrepreneurship to transform Udaipur’s tourism. Establishing the city’s first international hotel chain in 2012, I focused on strategy, team building, and guest experiences, elevating Udaipur as a global tourism hub. Beyond business, I champion women’s empowerment, drawing inspiration from my mother’s dedication to education for underprivileged children.
Ananya Banerjee – With 11 years in Marketing and Communications, I’ve collaborated with top brands like PR Pundit, Value 360 Communications, IHG Hotels, Hyatt, and now Marriott International. My expertise lies in driving brand visibility, engaging audiences, and strategic planning. Skilled in leadership, I excel in executing comprehensive marketing campaigns, cultivating media relationships, and driving digital room night bookings. Experienced in diverse markets like Delhi, Chennai, and Bengaluru, shaping my dynamic journey in the industry.
Veenu Rastogi – Journeying from Sales Coordinator at Le Meridien to Director of Sales and Marketing at Crowne Plaza Mayur Vihar, and Area Director Of Sales and Marketing at IHG – South West Asia, I’ve embraced growth, leadership, and continuous learning. I’ve honed skills in sales, marketing, and team management, culminating in my current role. Grateful for each opportunity, including IHG’s RISE program, I approach each day with humility and a commitment to excellence.
Kowsalya Krishnamurthy – With over 13 years of experience in Operations, Sales & Marketing within the Hospitality and Customer Service Industry, I’ve excelled as a Sales & Marketing leader. My expertise lies in Strategic Business Planning, Business Development, Revenue and Profit Maximization, as well as New Hotel Openings and Community Building. I have a proven track record of maximizing revenue and enhancing brand awareness through targeted marketing strategies. My efforts have contributed to the successful launch of new hotels and the cultivation of strong client relationships. I remain dedicated to ongoing growth and seek out challenging opportunities to further develop my marketing skills.
Nilisha Ghuliani – My journey to becoming a General Manager in HR has been marked by dedication, effort, and support from loved ones. Starting with a passion for positive workplaces, I overcame challenges like the lack of direct mentorship by refining skills and building relationships. Progress brought trials in change management and leadership, met with support from colleagues and mentors at Clarks. Continuous learning and family support have been key in this rewarding journey.
Q2. Being a woman did you find the journey more challenging?
Swati Agarwal – Honestly, there won’t be a woman who can say confidently that her success journey was smooth and easy. I think all of us face our share of troubles. Of course, being a woman brought its own set of challenges in my journey as well. I had a vision to enter a field that is largely dominated by men. So this meant putting in extra hard work and all the more dedication and commitment towards my goals. I literally had to earn the respect and acknowledgement of my contributions and achievements. However, I never let anything affect me or hold me back. Instead, I used these experiences to channel my emotions towards my goals, advocate for gender equality, and support other women in their careers. No matter what obstacles I had to face, I am proud to be a woman as I have unique strengths and capabilities that empower me. I have broken stereotypes and I have achieved what I envisioned: having a doting family, a successful career, and being an empathetic leader. I am still continuously learning and developing myself, and giving back to society, and I wouldn’t have had it any other way.
Ananya Banerjee – Marketing as a profession is gender agnostic, ever-evolving and never sees a dull moment. The role requires a professional to be creative and expertly manage new challenges with a smile on their face while basking in the adrenaline rush.
Women are known to be multi-taskers and the pandemic helped us in upskilling ourselves to take on various challenges. We have adapted to the role of graphic designers as well, designing menus, artworks, hoardings, social media creatives, and many more on-ground collaterals.
Veenu Rastogi – As a woman in hospitality, I’ve embraced challenges with positivity, focusing on growth and innovation. Diversity in leadership has been key, in fostering inclusivity and dynamic solutions. IHG’s unwavering support for work-life balance has been invaluable, enabling me to excel professionally while nurturing my well-being. Grateful for the opportunities and experiences, I remain committed to leading with passion, integrity, and a pursuit of excellence.
Kowsalya Krishnamurthy – Initially, there were challenges stemming from familial concerns as I was the first woman in my family to pursue a career outside the home. Worries about late-night shifts were prevalent, but with time, I assuaged my family’s fears and received assurances from my mentors and organizations regarding safety. Though some workplaces required additional effort to showcase my abilities, dedication, and tangible results enabled me to progress in my career. I’ve embraced challenges as opportunities for growth, emerging as a stronger professional.
Nilisha Ghuliani – While I cannot speak from personal experience about any specific barriers or biases toward women at Clarks, it’s challenging to address this question directly. However, it’s important to acknowledge broader issues such as gender stereotypes, underrepresentation in leadership roles, pay inequity, work-life balance challenges, and the absence of inclusive policies and practices, which can impact women in various workplaces.
Q3. What’s your opinion about the status of Hospitality in India at present and how bright is the future?
Swati Agarwal – I think the hospitality industry in India is in its prime growth phase. We have seen a shift in customers considering vacations to be experiences that provide unforgettable memories. They are traveling all the more for business, leisure, and even destination weddings, which is leading to higher demand for premium hotels, restaurants, and event spaces. The industry landscape is thus expected to shape up in the future. It is projected to be valued at $31.01 billion by 2029, growing at a CAGR of 4.73% between 2024 and 2029.
Ananya Banerjee – Several factors influence the status and future outlook of the hospitality industry. The industry has embraced technology for contactless services, online bookings, and enhanced safety protocols. Continued innovation in this area may contribute to the industry’s resilience. There is an increasing emphasis on sustainability in the hospitality sector, driven by consumer preferences and environmental concerns. I have also noticed that businesses adopting eco-friendly practices may find favor among consumers.
Veenu Rastogi – The Indian hospitality industry offers dynamic growth and excitement, catering to diverse events from cultural festivals to global conferences. It’s a sector where you can welcome guests worldwide, shape cultural perceptions, manage luxury resorts, plan events, and curate dining experiences. With evolving career paths, from front-line to leadership roles, and emphasis on technology, sustainability, and innovation, there’s limitless potential. Join this thrilling field for a career full of excitement, creativity, and endless opportunities.
Kowsalya Krishnamurthy – The Hospitality industry in India is dynamic, with significant growth potential. It plays a crucial role in the country’s economy and tourism sector. As India continues to develop infrastructure and promote tourism, the future appears promising for the Hospitality industry. However, like any sector, it faces challenges such as evolving consumer preferences and market competition.
Nilisha Ghuliani – Despite challenges, India’s hospitality industry remains promising and resilient. To ensure a bright future, individuals must prioritize continuous education, authenticity, and relationship-building with industry leaders. Patience, emotional intelligence, and skill enhancement are crucial. Women in HR bring diverse perspectives, prioritize employee well-being, excel in communication and collaboration, and advocate for diversity and inclusion, shaping inclusive workplaces and driving organizational success. Leveraging these qualities can enhance innovation, growth, and positive cultures in the industry.
WOMEN LEADERS EXCEL IN HOSPITALITY WITH PASSION AND DEDICATION
MEI P PUN – General Manager – VARU By Atmosphere
I have always believed that the key to success in hospitality is how we treat our guests and colleagues. And women leaders have a natural ability for empathy and hence are more emotionally connected with their teams and visitors. While there is a fair level of competition and challenges, the compassion and resilience that I have witnessed exceed the difficulties.
MEGHNA TRIVEDY, Director of PR and Communications at Four Seasons Hotel Bengaluru
“At Four Seasons Bengaluru, our commitment to excellence is embodied in luxury with genuine heart. As we continue to uplift, empower, and support one another – women and everyone, we’re setting the standard for unparalleled luxury, unscripted service, and unforgettable experiences. As we look ahead, innovation is at the core of our ethos, propelling us forward to continually redefine hospitality and ensure we remain not just relevant, but indispensable in the hearts and minds of our guests.”
AGATHA GOMES, Director of Sales at Four Seasons Mumbai.
“I believe every consumer today, especially in the luxury segment, is conscious of the brands they associate with, and at Four Seasons Mumbai, guests are curious about the hotel’s green initiatives and have responded splendidly well to each of them. I feel positive about the coming year being very successful for hospitality with the demand on the rise and hotels elevating their services to keep up with the refined consumers.”
RADHIKA MATHUR, Marketing Communications Manager at Four Seasons Hotel Mumbai
“Our mission at Four Seasons Mumbai is to craft narratives that resonate deeply, curate experiences that linger in memory, and foster connections that endure beyond the stay. In addition to celebrating achievements, I believe that Women’s Day is also about recognizing the resilience, brilliance, and unwavering spirit of women everywhere.”
AYESHA LANGAR- Director of Sales at Jaisalmer Marriott Resort & Spa,
“I believe that every business has its own set of challenges, whether you are a man or a woman. And I believe that these experiences have only strengthened me. In terms of the hospitality industry in India, the future appears to be bright, as we can see new travel trends emerging among tourists along with a focus on ethical, experiential, and diverse tourism”
DEVIDYUTI GHOSH- Hotel Manager, Mulberry Shades Bengaluru Nandi Hills, A Tribute Portfolio Resort
As a woman in hospitality, challenges have been part of my journey, but they’ve only fueled my determination to excel. Today, the hospitality industry in India is vibrant and promising. With evolving consumer preferences and technological advancements, the future shines bright. Let’s continue to break barriers and create inclusive spaces where all voices thrive.”
SHANTLA JAIN – Director of Marketing and Communications at JW Marriot Bengaluru Prestige Golfshire Resort and Spa and Mulberry Shades Bengaluru Nandi Hills, A Tribute Portfolio Resort
As a woman in the realm of marketing and communications, I’ve encountered unique challenges that have only enhanced my resilience and determination. Presently, the hospitality landscape in India pulsates with promise and opportunity. With strategic vision and collaborative efforts, I envision a future where the industry thrives, embracing diversity and innovation at every turn.”
Sandra Carvao, Chief of Tourism Market Intelligence and Competitiveness at the World Tourism Organization (UNWTO) sheds light on how Best Tourism Villages are championing the cause by spotlighting women’s stories and their invaluable contributions to the community.
At UN Tourism, our rural development programme stands as pillar of support for women-led enterprises and entrepreneurs worldwide. By fostering sustainable tourism practices in rural communities, the programme is aimed to empower women to become catalysts for economic growth and social progress. Through access to training, resources, and market opportunities, we’re not only advancing gender equality but also unlocking the untapped potential of women as key drivers of inclusive and resilient tourism development.In our Best Tourism Villages, projects thrive through the creativity of talented women and their families, transforming traditional crafts and cultural practices into valuable educational experiences. They empower local communities, providing them with a support network and a new sustainable source of income. These initiatives are also examples of how women can be empowered to become catalysts for economic growth and social progress, acting as key drivers for inclusive tourism development.
Below are instances from our selection of Best Tourism Villages that highlight their contributions to empowering women and benefiting local communities.
Lamas in Peru have capitalized on traditional crafts as a business opportunity for Lamista women, aiming to both empower them economically and preserve valuable knowledge. The collective brand “Awadora” has played a pivotal role in showcasing the craftsmanship of 46 indigenous women artisans from five Quechua communities in Lamas.
In Creel, Mexico, the village has implemented Rarámuri experiences to safeguard biocultural diversity and provide employment opportunities. This initiative focuses on community-based ecotourism, with women contributing to gastronomy and weaving activities, thereby significantly enhancing women’s empowerment.
In Xidi, China the commitment to advancing women’s employment and promoting gender equality is evident through the “Anhui Girls’ Agritainment” programme. This initiative, centered around homestay experiences, provides training to local providers and youth under 30, aiming to boost their participation in the tourism industry.
The Dongbaek Village Mill operates under the leadership of women, who not only develop camellia products but also engage in experience programs. The Dongbaek Town Preservation and Research Council further underscores women’s involvement in planning and operating village tourism businesses, with 10 female members leading the way.
In Lephis, Ethiopia, the Mishike Handicraft Association has been established to prioritize underrepresented women and the unemployed, particularly in the handicraft production and selling business. This association, predominantly run by women, creatively utilizes local grass and bamboo trees to craft artistic ornaments, leading to economic benefits that transform families’ lives.
Oku-Matsushima Village in Japan has emerged as a symbol of progress through its ‘Nadeshiko Kaisei Juku’ initiative. This framework actively fosters women’s empowerment and entrepreneurship in local industries, including tourism. Aligned with the ‘Higashimatsushima City Basic Plan for Gender Equality,’
