TravClan is transforming the travel industry by empowering travel agents with cutting-edge technology, real-time pricing, and seamless booking solutions. In this exclusive interview, Arun Bagaria, Co-Founder & CEO, discusses how TravClan enhances agent profitability, ensures superior on-ground services, and navigates global scaling challenges while keeping travel agents indispensable in an increasingly automated world.
TravClan claims to be revolutionizing travel tech—what measurable impact has it had on travel agents’ profitability and efficiency?
TravClan empowers travel agents to sell travel online while providing comprehensive end-to-end on-ground travel services. TravClan serves as a comprehensive one-stop shop, allowing agents to instantly book entire holidays, including flights, hotels, activities, sightseeing, and transfers—all within the platform.
TravClan has transformed the way travel agents operate by significantly reducing turnaround time for quotations. With real-time pricing and automation, agents generate over 1,500 instant quotes daily, cutting response times from hours to seconds. Agents using our AI-powered tools have reported up to a 30% reduction in itinerary planning time and a 20-25% increase in booking conversions due to faster response times and personalized recommendations.
TravClan’s through its global local on-ground presence, aims to provide superior on-ground services. TravClan, using a customer-facing app – OnTrip, provides personal concierge-like service to customers on a holiday with instant access to all trip-related details, from driver details to tickets, personalized assistance, crucial information, and round-the-clock support, ensuring a seamless journey from start to finish. This has resulted in happy customers, and travel agents have seen a 35-40% increase in repeat bookings, leading to higher lifetime customer value.
With increasing automation in travel bookings, how does TravClan ensure that agents remain relevant in the industry?
Travel agents remain an indispensable part of the travel industry as they provide expertise, trust, and seamless service – especially post-booking. At TravClan, we have continued to equip agents with the right tools to stay competitive in a rapidly evolving industry.
We help travel agents in multiple ways:
- Product – We enable agents to offer flights, hotels and holiday packages to their customers offering a wide range of instantly bookable services
- Price – By offering competitive pricing and exclusive B2B deals, we help agents win customers with better margins.
- Service – TravClan ensures superior on-ground services which allows agents to differentiate themselves and sell confidently to customers,
- Support – Our service guarantees and 24×7 post-booking support provide smooth experiences to agents and their customers.
Travel is an industry where people are willing to pay a premium for reliability and convenience. While self-booking options are growing, travellers still prefer having expert support to handle disruptions, itinerary changes, and last-minute needs. With TravClan, agents don’t compete with automation—they use it to sell smarter, deliver better service, and grow faster.
The travel industry is highly competitive. What are the biggest challenges TravClan faces in scaling globally, and what gaps still need to be addressed?
TravClan’s mission is to leverage technology to offer superior travel services at affordable prices and provide seamless services to every traveller. Scaling global travel services requires coordinating multiple providers—airport transfers, hotels, and local experiences — each leg of a trip has multiple touch points with unique systems and different people with different languages, cultures and internal policies interacting with the traveller.
Strong long-term partnerships, well defined service benchmarks with focus on travellers’ experience and technology are the backbone of overcoming these challenges. With our operations spread across the globe, we recognize the critical role of on-ground teams and the complexities they navigate. Hence, our technology focuses on improving coordination and communication for on-ground teams, ensuring they work efficiently without disruption. This seamless integration of tech and expertise allows us to scale globally without sacrificing service quality.
Start-ups often struggle with sustainability. How does TravClan plan to maintain long-term growth without compromising service quality?
At TravClan, our focus has been on growing by providing more value to our customers by delivering efficiency, rather than aggressive, short-term expansion by spending on marketing. We deliver more value through strategic partnerships, simplified operations, and focusing on building depth before breadth. Despite the demand from our customers to launch more destinations, we have consciously focused on building more depth in our existing destinations.
Technology is a key driver of our sustainability, but our innovations are always market-driven. We build solutions that solve real problems—whether it was launching free websites for travel agents during COVID to keep their businesses running or introducing a custom package builder to simplify bookings. Our tech ensures quick adoption and real impact, both for agents and their customers.
We have focussed on retention and repeat business, ensuring long-term success for both TravClan and our partners.
With AI and digital platforms replacing traditional models, do you see the role of travel agents shrinking despite TravClan’s efforts?
Not at all. While AI and digital platforms automate routine tasks, travel agents remain irreplaceable for personalized service, trust, and handling complexities. TravClan enhances their role by providing instant booking tools, exclusive deals, and 24×7 support—allowing agents to compete with online platforms while offering superior customer experiences. Rather than replacing agents, technology empowers them to scale their business efficiently – handling personalized requests, managing disruptions, and delivering a seamless travel experience. By providing the right tools, TravClan ensures agents stay competitive and central to the travel ecosystem.
