Mumbai, August 10, 2023: Collinson announced the appointment of Rishi Kapoor as Chief Transformation Officer. Based in London, Rishi Kapoor is set to bolster Collinson’s transformation initiatives, reporting directly to CEO Christopher Evans.
Rishi Kapoor’s extensive expertise in leading business transformation teams spans over twenty-five years, making him a valuable addition to Collinson’s leadership team. His role will be instrumental in fostering a cohesive approach to overall business change, including overseeing ongoing transformation programs spanning product, data, and technology domains.
Coming from British Airways, Rishi brings with him a wealth of experience in the travel sector. His recent tenure as Chief Transformation Officer at Oneworld Alliance involved spearheading digital transformation, customer experience enhancement, commercial innovation, and member services elevation. He played a pivotal role in developing Oneworld’s branded lounge and loyalty upgrade propositions.
“We are thrilled to welcome an individual of Rishi’s caliber to the Collinson family,” commented Christopher Evans, CEO of Collinson. “His extensive experience and expertise within the travel sector will play a crucial role in propelling our vision to create the world’s most esteemed travel ecosystem.”
Evans further elaborated, “Rishi joins us at a pivotal juncture in our company’s journey, as we aim to usher in the next phase of growth. His addition is part of our revamped leadership team, designed to enhance our commercial agility, operational efficiency, and overall excellence in proposition and service delivery to our valued customers, clients, and partners.”
With a notable history at British Airways, Rishi Kapoor has held key positions in implementing joint venture businesses, most notably with American Airlines, Iberia, Finnair, and Japan Airlines. His accomplishments include the seamless integration of BMI into British Airways, a landmark merger in the UK aviation sector, and acclaimed worldwide.
“I am delighted to embark on this journey with Collinson,” remarked Rishi Kapoor. “Having collaborated with the organization in the past, I am well acquainted with the chemistry, expertise, and enthusiasm of the people here. I am eagerly looking forward to contributing to the team’s efforts and championing transformation to shape the future travel experience.”
Rishi Kapoor’s appointment is a significant step for Collinson, reflecting the company’s dedication to innovation and excellence as it continues to shape the future of travel experiences.