Pullman and Novotel New Delhi Aerocity is pleased to announce the appointment of Farzana Ali Khan as Director of Rooms. With over 13 years of extensive experience in the hospitality industry, Farzana brings with her a strong track record of operational excellence, guest satisfaction and team leadership. In her new role, Farzana will work closely with the senior leadership team to further elevate the guest experience, strengthen operational frameworks and uphold the brand’s commitment to delivering seamless and memorable stays.
In her new role, Farzana will oversee all aspects of the Rooms Division, including Front Office, Housekeeping and other ancillary departments, ensuring seamless operations and elevated guest experiences across both properties.
Farzana has previously been associated with some of the most prestigious names in the hospitality sector, including The Oberoi Grand Kolkata, The Leela Palace Bangalore, JW Marriott Mumbai Sahar and most recently, Ritz-Carlton, Bangalore. Over the years, she has demonstrated a consistent ability to drive guest engagement, optimize revenue through strategic upselling and build high-performing teams aligned with brand standards.
Farzana is an award-winning hospitality professional, recognised with The Hotelier India Award for Young Hotelier of the Year 2023 (Luxury to Upper Upscale) and recognised with the CEO Award at The Oberoi Group. Known for her strong operational acumen, keen attention to detail, and unwavering commitment to service excellence, she consistently delivers exceptional guest experiences and drives high-performing teams.
“We are happy to welcome Farzana to the team. Her operational depth and clarity of approach will add strong value to our Rooms Division. We look forward to her strengthening the fundamentals while continuing to enhance the guest experience across both properties,” said Manish Dayya, General Manager at Pullman and Novotel New Delhi Aerocity
Outside of work, Farzana enjoys mentoring young professionals and contributing to their growth within the industry. She has a strong interest in understanding evolving guest expectations and takes pride in creating experiences that feel both thoughtful and memorable.
