JW Marriott New Delhi Aerocity announces the elevation of Neha Kapoor to Director of Operations, marking a natural next chapter in a leadership journey shaped by excellence, empathy and deep operational expertise.
A seasoned hospitality professional with over 15 years of experience, including more than a decade with Marriott International, Neha has built her career around elevating guest experiences, developing high-performing teams and strengthening operational performance with quiet consistency and purpose.
Since joining JW Marriott New Delhi Aerocity as Director of Rooms, she has played a defining role in advancing the hotel’s operational standards while leading one of the property’s most significant transformation projects — the extensive renovation of all guest rooms and the Executive Lounge, executed with meticulous planning and without compromising the guest experience. Alongside this, she has driven thoughtful innovation through the repositioning of Spa by JW and sustainability-led enhancements that reflect a more conscious approach to luxury.
Known for a leadership style that is collaborative, grounded and deeply people-first, Neha has earned the trust of teams and peers alike through her ability to lead with both discipline and heart. Her contribution extends beyond the hotel, including serving as Rooms Lead Trainer for the opening of JW Marriott Kaafu Atoll Island Resort & Spa, Maldives, and as a member of Marriott International’s Women’s Associate Resource Group (WAN) in South Asia, a platform that champions mentorship, inclusion and the advancement of women leaders.
Her journey across leading luxury hotels, including senior roles within Marriott and other international brands, has been marked by a strong commitment to service excellence, innovation and mentorship. In her new role, she will oversee hotel operations with a continued focus on elevating experiences, nurturing talent and driving the hotel’s next phase of growth.
Commenting on the appointment, Vishal Singh, General Manager, JW Marriott New Delhi Aerocity, said: “Neha brings a rare combination of operational depth, commercial instinct and people leadership. She leads with humility, earns respect naturally, and has consistently strengthened both performance and culture. Her promotion is a reflection not only of what she has accomplished, but of the leader she is.”
On her appointment, Neha Kapoor said: “I’m grateful for the trust placed in me and for the opportunities Marriott International has given me through my journey. This role is both an honour and a responsibility, and I look forward to continuing to build with the incredible teams around me.”
