Erica Hotels Pvt. Ltd Hiring For General Manager

Role Description

This is a full-time on-site role for a Captain at Erica Hotels Pvt. Ltd. located in Ludhiana. The Captain will be responsible for managing day-to-day operations, including overseeing the dining area, coordinating with the kitchen staff, ensuring customer satisfaction, and maintaining high service standards. The Captain will also handle guest inquiries, take orders, and provide recommendations.

Qualifications

• Excellent customer service and communication skills
• Experience in the hospitality industry or similar role
• Knowledge of food and beverage operations
• Ability to work in a fast-paced environment
• Strong leadership and interpersonal skills
• Attention to detail and organizational skills
• Ability to handle customer complaints and resolve issues
• Flexible schedule, including weekends and holidays
• Fluency in English and local language
• Food safety and hygiene certification is a plus