Gaurav Sehgal now spearheading Brightsun Travel’s latest venture, “Traveasy.” With a passion for travel and a track record of excellence, Gaurav brings a fresh perspective to revolutionize flight bookings. His vision for Traveasy promises seamless experiences, affordability, and customer-centricity, shaping the future of travel.
-
Can you share with us your journey in the travel industry and how it has shaped your approach to leadership and innovation?
It has been both enriching and transformative. Over the past 14 years, I’ve had the privilege of working in various roles across the different sectors of the travel industry. I have learned that excellent customer service is a cornerstone for building relations with clients. In terms of leadership, I believe collaboration and communication is the key.
-
What inspired you to take on the role of heading Brightsun Travel’s latest venture, “Traveasy,”?
The name Traveasy itself instills confidence in clients, reassuring them of a hassle-free flight booking experience with us. This presents a great opportunity for me to assist our direct customers in fulfilling their dreams and achieving their goals through our services, offering them more confident and affordable trips. Currently, our focus is on flight bookings alone, but my vision is to expand Traveasy’s offerings by introducing hotel packages and ancillary services.
-
How do you see “Traveasy” contributing to the evolving landscape of travel services, and what sets it apart from other travel companies?
Our mission is to provide affordable flights to travellers with seamless booking experiences, and exceptional customer service. What sets us apart from others is our unwavering commitment to offering low-cost flights without compromising on quality or reliability. Through our partnerships with various airlines and integration with popular aggregators like Skyscanner and Kayak, we are able to offer an extensive range of flight options at competitive prices. This allows travellers to find the best deals conveniently and efficiently, saving both time and money.
Moreover, Traveasy prides itself on its user-friendly interface and intuitive booking process. We understand that planning a trip can be stressful, which is why we strive to make the booking experience as seamless and hassle-free as possible. Traveasy also distinguishes itself through our exceptional customer service. Our dedicated support team is available around the clock to assist travellers with any questions or concerns they may have before, during, or after their trip. We believe in going above and beyond to ensure that every traveller has a positive experience when booking with Traveasy.
-
What are the key challenges and opportunities in the travel industry today, and how is “Traveasy” positioned to address these?
The travel sector is dynamic and continues to evolve rapidly whether we talk about the ever-changing consumer preferences, global economic shifts, or technological advancements. One of the primary challenges faced by the travel industry today is the fluctuating nature of consumer preferences and behaviors. Travellers are increasingly seeking personalised experiences, flexibility, and value for money. Traveasy offers a wide range of flight options at competitive prices, catering to diverse preferences and budgets. Our platform is designed to provide travellers with the flexibility they desire, allowing them to customise their itineraries and choose the options that best suit their needs.
-
How do you ensure that “Traveasy” provides personalized and exceptional experiences to its customers, especially in an era of increasing digitalization and automation?
It is true that in today’s digital age, technological advancements present both challenges and opportunities for the travel industry. While digital innovation has revolutionised the way travellers book and experience travel, it has also increased competition and raised customer expectations. We embrace technology as a means to enhance the customer experience, investing in the latest tools and platforms to streamline the booking process and deliver personalised recommendations to travellers. Our Traveasy app, available on Android, was recently launched and comes with features that allow users to customize their searches based on factors such as budget, preferred airlines, and travel dates. It mirrors the functionality of the website and ensures a smooth and efficient booking process for those who prefer the convenience of mobile solutions.
-
Can you share any memorable success stories or initiatives that “Traveasy” has undertaken to enhance customer satisfaction and loyalty?
Our 24×7 customer support ensures that assistance is readily available to our customers around the clock, irrespective of their time zone or geographical location. This addresses the immediate needs and concerns of our customers promptly, reinforcing their trust and confidence in our services.
Then we have the Traveasy app that represents a user-centric approach towards streamlining the travel experience. The app also offers exclusive deals, discounts, and tailored recommendations, adding value to the customer experience and incentivizing repeat usage.
-
What role do you believe partnerships and collaborations play in the success of “Traveasy,”?
Partnerships and collaborations amplify our reach and add to our offerings. We have partnered up with all major domestic and international airlines to ensure that our customers have access to a diverse range of flight options at the best prices available. This extensive network of partnership builds trust and reliability among our customers.
Moreover, our presence on popular flight comparison platforms such as Google Flights, Kayak, and Skyscanner further expands our visibility and accessibility to potential travellers. These collaborations serve as valuable channels for attracting new customers and driving traffic to our website.
-
How do you stay updated with the latest trends and developments in the travel industry?
Staying updated with the latest trends and development is extremely important for staying relevant in any industry and its especially true for the travel sector which is dynamic and ever-changing. We actively engage with industry experts, attend conferences, and participate in networking events to exchange ideas and stay connected with key stakeholders. We maintain open channels of communication with our customers through feedback forms and social media platforms. By remaining in contact directly with our user base, we gain valuable insights into their preferences, pain points, and expectations.
-
What are your aspirations and goals for “Traveasy,” and how do you envision its growth and impact in the coming years?
Our vision for Traveasy is to evolve this brand into a comprehensive travel platform that not only facilitates seamless flight bookings online but also provides a one-stop solution for all travel needs. We want to expand our range of services and introduce affordable hotel booking, curated tours, and immersive experiences that can easily be booked online through our website or Traveasy app.
