Grand Mercure Bengaluru at Gopalan Mall has announced the appointment of Zeba Hasan as its Rooms Division Manager, further strengthening its leadership team as it continues to elevate its hospitality offerings and operational excellence.
In her new role, Zeba will oversee the hotel’s Rooms Division, leading key guest-facing functions while focusing on service standards, team development and seamless guest experiences. She will also work closely with the leadership team to support the hotel’s business objectives. My vision is to create a Rooms Division that consistently delivers personalized, seamless and memorable guest experiences while fostering a culture of collaboration, accountability and continuous learning. I look forward to empowering our teams, embracing innovation and ensuring that every guest leave with lasting memories of Grand Mercure Bengaluru at Gopalan Mall.
Zeba joins Grand Mercure with over a decade of experience in hospitality, having spent her career with leading Accor properties across India. Most recently, she served as Cluster Front Office Manager at Novotel Goa Resort & Spa and Novotel Goa Candolim, where she led front office operations across both hotels. During her tenure, she played a key role in strengthening guest engagement and operational performance, while helping the property become India’s highest enrolment-performing hotel for the Accor Live Limitless (ALL) loyalty programme.
Commenting on the appointment, Ram Shetty, General Manager, Grand Mercure Bengaluru at Gopalan Mall, said, “We are delighted to welcome Zeba to Grand Mercure Bengaluru at Gopalan Mall. Her extensive experience, collaborative leadership style and deep understanding of the Accor ecosystem make her a valuable addition to our team. With a strong focus on driving commercial growth, enhancing guest engagement, and elevating the hotel’s market presence, Zeba’s appointment comes at a pivotal time. Her expertise will support our vision of delivering memorable experiences while strengthening our positioning in Bengaluru’s competitive hospitality landscape. We are confident that she will further strengthen our commitment to delivering exceptional hospitality.”
Speaking about her appointment, Zeba Hasan said, “I am delighted to join Grand Mercure Bengaluru at Gopalan Mall and begin this exciting new chapter in my journey with Accor. The opportunity to work with such a passionate team and contribute to a hotel that is known for its warm hospitality and service culture is truly exciting. I am committed to creating exceptional guest experiences by building a high-performing Rooms Division that places equal emphasis on service excellence, operational efficiency, and team engagement. Together with the team, I look forward to introducing thoughtful initiatives that enhance guest satisfaction while maintaining the highest standards of hospitality. I look forward to working alongside the team to build on the hotel’s strong foundation and continue creating meaningful and memorable experiences for every guest.”
