We travel to get away from everyday stress at work and at home, but concerns regarding safety can give us unwanted pressure and anxiety. Unforeseen incidents like baggage loss, theft, medical emergencies, unreliable transport facilities and language barriers can result in constant stress and worry. That’s why planning vacations is quite overwhelming. The good news is – The travel and hospitality industry have added a new vertical called Emergency Assistance. Now mobile app-based emergency assistance is available and it gives many benefits to travellers during times of disruptions and chaotic situations. The tech enabled travel platform not only safeguard travellers in emergency situations but also provide assistance during the travel. Here’s how travel assistance makes journeys safer, less stressful, and more convenient:
Medical Emergency Support: Even the thought of facing a medical emergency during travel can lead to distress. Tech Travel App platform provides medical support to the travellers during times of unfortunate incidents. They connect travellers to the nearest health centre during an emergency situation or help them to get first aid if the situation is not that critical.
Dedicated 24×7 Help Desk for Transit Assistance & Verified Information: Tech Travel App platform, like India Assist, in a bid to create a better travel experience, offer personnel assistance and verified information through an on-ground team with the help of a mobile based app. Any information you require while travelling can be provided to you through the 24×7 call or chat service. Additionally, they help you navigate during confusing situations when you may face uncertainty in transit. . Travellers can call the dedicated call-centre team to get the verified information about the food, medical supplies, and other travel related queries.
On-Ground Support in Theft, Loss, Altercation: Tech Travel App platform have teams dedicated specifically to guide people through perplexing situations. They provide assistance in case of loss or theft. During cases of theft, ground personnel help you file a First Information Report (FIR) at the nearest police station. Similarly, if there’s a loss of your belongings like baggage, money or documents, the assistance team guides you to get the best solution.
Pick Up & Drop Services: In an effort to make a trip hassle-free and seamless, travel assistance platforms offer easy pick & drop service from Airports, Railway Stations and Bus Terminals to the preferred location at any hour of the day. With the help of these emergency services, solo woman travellers or senior citizens are picked up and dropped to the desired location. Travellers don’t need to worry about reaching the wrong destination or being late.
Conclusion: Unexpected /unplanned incidents can take place anytime, anywhere, but to have a support system, which can guide us through any emergency situations and help us believe that travel can be pleasant and stress-free because of readily (instant) help available at a click of a button. Hence, opting for travel assistance can be a game changer when it comes to business travelling or going on a vacation.
Author: Jaun Shahi
Journalist, Sub-Editor, Travellers’ World Jaun is a soft-spoken and gentle soul who thrives as a Journalist with his exceptional observation skills and an eye for intricate details. He is a true multitasker who efficiently handles various tasks and always brings a professional approach to everything he does. His genuine team spirit makes him an integral part of the TW family, as he consistently collaborates and supports his colleagues.
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