In the bustling heart of New Delhi, Eros Hotel stands as a beacon of luxury and hospitality, catering to discerning business travellers from around the globe. In an exclusive interview, we sat down with Davinder Juj, the General Manager of Eros Hotel, who shed light on the unique blend of modern amenities and timeless service that positions Eros as a premier business hotel in the national capital. With a wealth of experience in the hospitality industry, Juj discussed the challenges that come with maintaining excellence in a competitive landscape, as well as the exciting opportunities that lie ahead for the hotel. His insights provide a fascinating glimpse into the intricacies of running a major hospitality establishment and the ongoing evolution of guest expectations in an ever-changing world.
What unique service offerings and experiences do you provide your guests that differentiate Eros as a premium business hotel and event space?
As a premium business hotel and event space, Eros Hotel New Delhi takes pride in offering a seamless blend of luxury, efficiency, and personalized service. Our well-appointed rooms and suites cater to discerning business travelers, ensuring both comfort and functionality. State-of-the-art conference and event venues, supported by a dedicated events team, make us the preferred choice for corporate gatherings and celebrations.
Our culinary excellence, featuring diverse dining options, enhances the guest experience, while wellness facilities like the spa, pool, and fitness center provide relaxation amid busy schedules. Our commitment to crafting personalized experiences truly sets us apart, ensuring every guest feels valued and cared for at every touchpoint.
Given the increasing demand from corporate guests, what specific facilities and services do Eros Hotel offer to cater to their needs, and how do you ensure a seamless experience for business guests during their stay?
Eros Hotel New Delhi Nehru Place caters to corporate guests with state-of-the-art meeting spaces, high-speed Wi-Fi, and business-friendly amenities. Our executive rooms are designed for comfort and productivity, complemented by concierge services and express check-in/out. Dedicated event planners, tailored F&B options, and a well-equipped business center ensure a seamless experience, allowing guests to focus on their goals while we care for the rest.
Weddings and events have become vital to the hospitality industry. What features and services does Eros Hotel provide to ensure that wedding and event offerings are memorable?
Eros Hotel New Delhi offers exquisite venues, bespoke décor, and curated menus to make every wedding and event unforgettable. Our dedicated event planners, luxurious accommodations, and exceptional service ensure seamless execution, while our lush outdoor spaces and grand ballrooms provide the perfect backdrop for any celebration.
Sustainability is a growing concern in today’s hospitality sector. What sustainable practices has Eros Hotel implemented to reduce its environmental impact, and how do you communicate this commitment to your guests?
Eros Hotel New Delhi is committed to sustainability through energy-efficient systems, waste management, and water conservation initiatives. We actively reduce single-use plastics and promote eco-friendly practices, such as gifting plants and using locally sourced ingredients. Our efforts are communicated through in-room materials and guest interactions, inspiring our guests to join us in making a positive impact.
Operating as a premium hotel in the national capital certainly comes with its challenges. What are some of the key challenges Eros Hotel faces, and how do you leverage your unique selling propositions (USPs) to overcome these challenges?
Operating in the competitive landscape of the national capital, Eros Hotel faces challenges like evolving guest expectations and maintaining a distinct identity. We overcome these by leveraging our USPs: a prime location, world-class facilities, exceptional culinary offerings, and personalized service. Additionally, we host monthly culinary promotions across all our outlets, offering guests the opportunity to refine their tastes by exploring unique menus that differ from our regular offerings. This initiative helps us continuously enhance customer satisfaction while ensuring a memorable experience that keeps us ahead of the curve.
The hospitality landscape in India has changed significantly in recent years. In your opinion, what does the future hold for the industry, particularly in the wake of recent global events?
The hospitality industry in India is evolving rapidly, with a stronger focus on personalized experiences, wellness, and sustainable practices. In recent global events, resilience and adaptability have become critical. At Eros Hotel New Delhi, we foresee growth in domestic travel, hybrid events, and tech-driven services, ensuring we stay ahead by embracing innovation and exceeding guest expectations.
Author: Jaun Shahi
Journalist, Sub-Editor, Travellers’ World Jaun is a soft-spoken and gentle soul who thrives as a Journalist with his exceptional observation skills and an eye for intricate details. He is a true multitasker who efficiently handles various tasks and always brings a professional approach to everything he does. His genuine team spirit makes him an integral part of the TW family, as he consistently collaborates and supports his colleagues.
